Experience
Education and professional background
Education
B.S. in Information Technology
Florida State University
August 2023 - May 2027
GPA: 3.44 | 80 Credit Hours Completed
Relevant Coursework: Web Applications Development, Object-Oriented Programming, Database Concepts, Computer Science Principles
Professional Experience
IT Intern
Florida State University ITS – Endpoint Services
August 2025 - Present
- Troubleshoot and resolve end-user technical issues while managing support tickets through Salesforce
- Image, configure, and deploy computers including software installation, updates, and compliance setup
- Implement light automation tools to streamline daily workflows and improve IT service efficiency
- Document technical procedures to maintain structured and reusable knowledge resources
- Communicate technical solutions clearly to non-technical users
Focus Areas: Endpoint management, Service workflow optimization, IT process improvement, Client-facing technical communication
Dining Room Attendant
Madison Social
April 2024 - Present
- Operate in high-volume, fast-paced environment while maintaining service quality
- Coordinate with team members to ensure efficient operations
- Demonstrate discipline, work ethic, and adaptability under pressure
Transferable Skills: Team collaboration, Time management, Customer-facing communication, Performance under pressure
Technical Skills
Programming
Java
Python
JavaScript
HTML
CSS
PHP
Tools & Platforms
MySQL Workbench
Git/GitHub
Salesforce
Visual Studio Code
IT Foundations
Systems Troubleshooting
Networking Fundamentals
Database Design
Endpoint Configuration
Workflow Automation
Service Ticket Management