Experience
Education, professional background, and technical depth
Education
B.S. in Information Technology
Florida State University
August 2023 - May 2027
GPA: 3.44 | 80 Credit Hours Completed
Relevant Coursework: Web Applications Development, Object-Oriented Programming, Database Concepts, Computer Science Principles, AI Applications (LIS 4376), Mobile Web Development
Professional Experience
IT Intern
Florida State University ITS – Endpoint Services
August 2025 - Present
- Image, configure, and deploy endpoints across the university environment
- Manage software installation, updates, and compliance validation on managed devices
- Handle and resolve support tickets through Salesforce, documenting steps and outcomes
- Produce clear technical documentation for IT processes and endpoint configurations
- Communicate solutions to non-technical staff in plain, actionable terms
Focus Areas: Endpoint imaging and deployment, device configuration, support ticket handling, IT process documentation, technical communication
Dining Room Attendant
Madison Social
April 2024 - Present
- Operate effectively in high-volume, fast-paced environment requiring real-time prioritization
- Coordinate cross-functionally to maintain operational throughput under pressure
- Demonstrate discipline, adaptability, and consistent execution in demanding conditions
Transferable Skills: Operational efficiency under constraints, team coordination, customer-facing communication, performance under pressure
Technical Skills
AI & Automation
LLM Integration
RAG Pipelines
OpenAI API
Prompt Engineering
Workflow Automation
AI Tool Evaluation
Systems & Architecture
System Architecture Design
API Design & Integration
Database Design
Endpoint Management
IT Process Consulting
Scalable System Planning
Programming
Python
JavaScript
Java
SQL
HTML / CSS
PHP
Tools & Platforms
Node.js
Git / GitHub
MySQL Workbench
Salesforce
REST APIs
Vercel