My Time as an Intern

An internship with FSU’s Information Technology Services, split between hands-on support work and a couple of longer-running projects. The projects gave me something to actually own; the support side taught me how much of IT is just showing up, every day, and making sure the basics work. Still adding to this one as it comes back to me.

Documentation warrior

Helped migrate a pile of old documentation into a new, smarter repo, the kind of job that’s tedious by nature. Instead of doing it by hand, I put together small AI tools to speed the migration up and keep everyone working on it coordinated, so it stopped being a slog and became something closer to a process.

Intune wizard

Finalized a deployment process for setting up new devices and getting them out to users, taking it from something ad hoc to something repeatable. Then I put it to use leading a migration of 132 devices that weren’t yet enrolled in Intune, which turned out to be as much a scheduling problem as a technical one; every device had a person attached to it, and getting all 132 onboarded meant coordinating directly with employees to find times that worked.

Keeping the office running

The daily work: making sure setups were actually set up, and that every peripheral, printers, docking stations, all of it, worked the way it was supposed to. A lot of troubleshooting, most of it solved fast enough that nobody had to think twice about it.

And the rest of it

Some Salesforce, which I’ll leave at “meh.” A fair amount of team bonding, professionally executed. And, credit where it’s due, I recycled a genuinely impressive number of cardboard boxes. That's what got me my return offer as an OPS employee!